In case you have ever had a shared hosting account before or you've dealt with any other type of online service, you are probably aware from your personal experience that for a lot of things it's better to talk to a live person over the phone than to exchange support tickets or email messages. If you want to find out more about a specific service before you purchase it or in case something small-scale should be made, for instance, it is far easier and faster to do it live. When you have the option to seek the advice of representatives over the phone, it's also very likely that you are working with a real website hosting provider, not just a reseller. The type of support that you can get on the telephone may differ between different providers - from common issues to dedicated tech support. Generally most of the providers offer pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via e-mail and / or tickets.
Phone Support in Shared Hosting
All our shared hosting
plans come with telephone support fourteen hrs a day even on official holidays, so that if you do not have an account yet, you are able to phone us and learn more about our services or whether we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you are able to call the number that is closer to you. In case you are a current customer, we can help you in a timely manner with any kind of general and billing matters as well as with numerous tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person so as to get things done promptly. Of course, some issues cannot be managed over the phone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server
plans that we offer feature live phone support for 14 hours every day. In case you're not sure which package will be appropriate for your websites, you'd like to learn more about the plan's specs or you need any other type of information about our services, you're able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. If you already have an account, you can contact us about sales and general issues, although we are usually able to help with a variety of tech issues as well. For strictly tech difficulties you'll have to use our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if your issue requires longer time to be resolved or it needs to be escalated to our system administrators.