If you’ve ever got any queries related to your web hosting package or if you experience a problem with your sites, you’ll need to touch base with the respective web hosting provider’s technical support team. It may not make a difference how soon they’ll reply when you have an inquiry of a generic nature, but an issue such as a thwarted web application update, for instance, may lead to your website becoming damaged or unreachable online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperative. In case you offer services or goods online, any downtime will affect your site in a bad way and you can lose existing or potential customers. Many hosting providers, especially resellers, handle support tickets and e-mails within 24 hours, but in the digital realm that’s way too long, as clients will rarely revisit a website that isn’t functioning properly over prolonged time periods.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any email that you send is only 60 minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your query or issue may be, we’ll help you momentarily and will supply you with the needed information to fix any problem with your sites. The actual response time normally doesn’t surpass 15 to 20 minutes, so you can forget about waiting for hours on end to get a problem sorted out or what’s even worse – waiting all day only to receive an answer that more information is required whilst nothing’s solved. We will give you assistance without delay since we realize how valuable time can be in the dynamic online world. The sixty-minute reply time guarantee applies to any billing or technical enquiry that you might have related to our Linux shared service
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from us, you can take full advantage of our prompt support service. You’ll get a reply to any support ticket posted via the hosting Control Panel or email sent to our technical and customer support staff within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes far less time to examine and resolve a problem. We will give you more information if the solution entails something that needs to be done on your end. In case you contact us during weekends or holidays, the response time will be absolutely the same and because of the fact that our support team is available to you 24x7, you’ll get swift help for any technical, billing or general issue regardless of the hour.