A ticketing system is the most widely used channel of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the best way to handle an issue that requires a certain amount of time to examine or that has to be escalated to a sysadmin. Thus, all comments contributed by either side will be kept in the very same place in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll have to sign in and out of no less than two accounts to execute a certain operation or to reach the hosting company’s tech support staff. If you want to manage several domains and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Moreover, it can take a significant span of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Shared Hosting
Our Linux shared service come bundled with an integrated ticketing system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in one and the same location – invoices, files, e-mails, tickets, etc., avoiding the necessity to use different interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a few clicks of the mouse without needing to leave your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of educational articles, which will provide you with more information and which may help you fix any specific problem before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting service, was designed with the idea that you should be able to manage everything connected with your semi-dedicated server account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or bump into a predicament, you can get in touch with our help desk support team members momentarily without having to log in to some other admin interface. You can browse through your web files or check different settings in your account while posting a new ticket or reading the answer to an older one. In case you have plenty of tickets and you’d like to track down a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in no more than 1 hour regardless of the nature of your enquiry or issue.