A ticketing system is the most widely used channel of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the best way to handle an issue that requires a certain amount of time to examine or that has to be escalated to a sysadmin. Thus, all comments contributed by either side will be kept in the very same place in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll have to sign in and out of no less than two accounts to execute a certain operation or to reach the hosting company’s tech support staff. If you want to manage several domains and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Moreover, it can take a significant span of time for the hosting provider to respond to your ticket request.