Being able to communicate with your shared hosting provider if you have any questions or experience any troubles is quite important and how quickly they will respond and react is crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are also a quick way to recognize actual suppliers from resellers. The latter generally answer just to email messages or support tickets and you may need to wait for a day or even more to receive an answer. When the problem requires a few replies, you will end up losing days to get a problem fixed. Using the services of a genuine and reputable hosting supplier, you should be able to connect with the support team anytime and receive a quick reply no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and technical support for all of our Linux shared service
. Even if you are not our client yet and you have questions, we can help you without delay and provide the necessary info, so as to give you a choice to make the very best decision when you get a new website hosting account. We're available any time, including weekends and holidays, and we supply numerous ways of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers around the world, so that you'll be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for several days to receive assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to test our support services even before you purchase a semi-dedicated server
account from us as we have phone and live chat support for pre-sales, billing and common queries. Our representatives can assist you to pick the most suitable plan or give you details about our servers, so as to check if the system requirements for your websites are met. In case you are an active client, you will also be able to contact us via email or through our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that if you employ any of these 2 ways of communication, you'll receive a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other service providers, even big ones, you're able to compare the reply time due to the fact that it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
When you use our VPS web hosting service
, you'll never have to wait for more than an hour so as to get assistance for any type of issue that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all support tickets which you open through your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local phone numbers in a number of countries around the world and a live chat service where we will assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so regardless what your question or problem is, there'll always be someone to help you out without delay. In the event that you need help with third-party software, that you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via various means of communication and with a 1-hour maximum answer time guarantee. If you want to find out more about the plans or you have any kind of general or billing questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat service and talk with a live representative. For entirely technical matters which require some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to track a particular issue. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for an entire day to receive assistance. Our support service is available for any kind of server-related matters, and the pre-installed software. In the event that you want assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all the plans.