Client Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a 1–hour response warranty for any trouble ticket or email that you submit to our client support staff. We’ll quickly respond to all general questions and forward the matter to our sysadmins if any further assistance is needed. If you take advantage of our Managed Servers package, we’ll execute any of the included server administration tasks at a time that has been discussed with you upfront.
A First–Class Support Service
We’ll be at your disposal 24/7/365 to reply to any enquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need help tackling server admin procedures, you can have a glance at our Managed Servers package, which includes backup space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Every dedicated server is equipped with our free–of–cost Web Site Control Panel, which boasts an extensive knowledgebase and a collection of educational video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just click the Videos or Help buttons situated in the upper right corner.